Senior Leadership Opportunity | Insurance Operations & Strategy - Insurance Head

"Job Description HEAD – INSURANCE OPERATIONS Underwriting | Insurance Operations | Team Management | Process Excellence Location: Surat Experience: 5–10 Years Job timings- 9:30am to 7:00pm Employment Type: Full-Time JOB SUMMARY We are looking for an experienced Head – Insurance Operations to take complete ownership of the insurance operations function. The role will oversee underwriting, policy execution, servicing, team management, CRM/MIS, process improvement and coordination with insurers and clients. The ideal candidate should have strong practical exposure to General & Life Insurance, particularly commercial insurance, along with proven leadership and operational management skills. KEY RESPONSIBILITIES • Lead and manage the complete insurance operations team and ensure smooth day-to-day functioning. • Oversee underwriting and risk assessment across Fire, Marine, Burglary, WC, Group Mediclaim, Group Term Life, Motor, Property, Liability and other commercial insurance products. • Review quotations, proposals, policy terms, coverage, exclusions and supporting documentation. • Ensure accurate and timely policy issuance, endorsements, renewals, claims coordination and policy servicing. • Manage CRM, MIS, operational data and performance tracking. • Allocate responsibilities, monitor team performance and ensure timely completion of tasks. • Coordinate effectively with insurance companies, clients, surveyors, brokers and internal teams. • Develop and implement SOPs, operational controls and quality-check mechanisms to minimize errors. • Identify operational bottlenecks and implement solutions to improve TAT, efficiency and service quality. • Ensure adherence to internal processes, documentation standards and applicable insurance regulations. • Prepare and monitor operational reports, team KPIs and management MIS. • Drive continuous process improvement and build scalable operational systems. REQUIRED SKILLS & EXPERIENCE • 5–10 years of experience in Insurance Operations, Underwriting or a similar leadership role. • Strong practical knowledge of General & Life Insurance, with significant exposure to commercial insurance. • Hands-on experience in underwriting, policy documentation, endorsements, renewals and servicing. • Strong understanding of insurance processes, risk assessment and policy administration. • Proven experience in team management and operational leadership. • Excellent communication, coordination and negotiation skills. • Good knowledge of CRM, MIS, Excel and insurance operational systems. • Strong analytical, problem-solving and decision-making abilities. • Highly organized, detail-oriented and process-driven. • Ability to take complete ownership and work in a fast-paced environment."

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