Refund and Cancellation Policy

Estabizz Fintech Private Limited is committed to providing professional, transparent and structured regulatory, financial, legal, compliance and business advisory services.

Every assignment is managed through a defined scope of work, an assigned professional team and, wherever applicable, a unique service ticket.

This Refund and Cancellation Policy explains when a payment may be refundable, partially refundable, adjusted against another service or treated as non-refundable.

By making a payment, approving a proposal, signing an engagement letter or instructing Estabizz Fintech to commence work, the client confirms acceptance of this Policy.

This Policy applies to services provided by Estabizz Fintech Private Limited, including:

Regulatory registration and licensing assistance;

RBI, SEBI, IRDAI, IFSCA and other regulatory advisory services;

Company incorporation and business setup support;

Audit, compliance and certification assistance;

Legal and financial documentation;

Business planning, research and advisory assignments;

Recruitment and human resource support;

Post-registration compliance services;

Government licensing assistance;

International business setup and regulatory coordination; and

Other professional or consultancy services.

Certain services may have separate cancellation, replacement, milestone or refund conditions stated in the relevant proposal or engagement letter.

Where specific terms have been agreed in writing, those specific terms shall apply together with this Policy.

Estabizz Fintech provides professional assistance, research, documentation, coordination, advisory and application support.

The decision to approve, reject, defer, return or seek clarification on any application rests solely with the concerned regulator, government department, statutory authority, bank, financial institution, exchange, depository or other approving body.

Payment of professional fees does not guarantee the grant of any licence, registration, approval, certificate, funding, employment, regulatory clearance or commercial outcome.

Estabizz Fintech shall perform the agreed scope with reasonable professional care based on the information, documents and instructions provided by the client.

The amount paid by a client may contain one or more of the following components:

Professional fees of Estabizz Fintech;

Consultation or advisory fees;

Government filing or application fees;

Approval fees or statutory charges;

Stamp duty, notarisation or certification expenses;

Fees of advocates, chartered accountants, company secretaries, auditors, valuers or other professionals;

Travel, inspection, verification, courier or documentation expenses;

Software, portal or payment gateway charges;

Recruitment or candidate sourcing fees; and

Applicable taxes.

Each component shall be examined separately while considering a refund request.

A client may request cancellation before the assignment has commenced.

Where no professional has been assigned, no consultation has been provided, no document has been reviewed and no expense has been incurred, the professional fee may be considered for refund.

Estabizz Fintech may deduct actual payment gateway charges, bank charges and reasonable administrative or onboarding expenses.

Administrative deductions, excluding third-party expenses and taxes, shall ordinarily not exceed 10% of the professional fee.

Any GST component shall be refunded only where it can lawfully be adjusted and an appropriate credit note can be issued.

Services shall be considered to have commenced upon the occurrence of any one or more of the following:

Creation of a client ticket or project file;

Assignment of a relationship manager, consultant or professional team;

Conduct of a consultation, meeting or eligibility discussion;

Review of documents, financial statements or business information;

Preparation of a checklist, questionnaire or data requirement;

Commencement of legal, regulatory or commercial research;

Preparation of a draft, report, agreement, application or representation;

Communication with an external professional or authority;

Booking of an appointment, inspection or certification;

Initiation of candidate search or recruitment activity;

Submission of an application, form, filing or regulatory response; or

Incurring any cost for the client's assignment.

Once services have commenced, the client shall not ordinarily be entitled to a full refund.

Where the client cancels an assignment after services have commenced, Estabizz Fintech shall be entitled to retain the fee corresponding to the work already performed.

The following shall be considered while determining the value of work completed:

Consultations and meetings conducted;

Documents reviewed;

Research undertaken;

Drafts and checklists prepared;

Applications or responses completed;

Professional time spent;

Internal and external coordination performed;

Project management and follow-up undertaken; and

Expenses or commitments already incurred.

Where a measurable part of the professional fee remains unearned, Estabizz Fintech may consider a proportionate refund or service credit.

The assessment shall be based on the agreed scope, project stage, internal work records and ticket history.

No refund shall be available merely because the client:

Changes their mind;

Decides not to start the proposed business;

Withdraws from the proposed transaction;

Discontinues the licence or registration plan;

Appoints another consultant;

Changes their promoters, directors, shareholders or management;

Changes their proposed business model;

Faces difficulty in arranging capital or infrastructure; or

No longer requires the service.

Where such a decision is taken before commencement of services, the provisions relating to cancellation before commencement shall apply.

The client is responsible for satisfying the applicable eligibility criteria for the proposed registration, licence, approval or transaction.

No refund shall be available where the assignment cannot proceed because:

The client does not meet the minimum capital requirement;

The client or its promoters fail the fit and proper criteria;

Required educational qualifications or experience are not available;

The proposed business model is not permissible;

The prescribed infrastructure is not established;

The proposed name or object is not accepted;

The client cannot appoint the required personnel;

The source of funds is not acceptable; or

Any other eligibility condition is not fulfilled.

Estabizz Fintech may provide a preliminary eligibility assessment. However, the final determination remains with the concerned authority.

The client must provide complete, accurate and legible documents within the communicated timelines.

The client must also provide timely approvals, signatures, clarifications, declarations, financial information and responses required for the assignment.

If the client remains unresponsive for 15 consecutive calendar days, Estabizz Fintech may place the assignment on hold.

If the client remains unresponsive for 30 consecutive calendar days, Estabizz Fintech may mark the ticket as inactive or close the assignment.

No refund shall be available where an assignment is delayed, suspended or closed due to the client's non-cooperation.

Reactivation may be permitted subject to team availability, regulatory changes and payment of any revised or reactivation fee.

Estabizz Fintech relies upon the information and documents provided by the client.

No refund shall be available where the assignment is affected by:

Incorrect, incomplete or outdated information;

Suppression of a material fact;

Misrepresentation of financial or business information;

Forged, altered or invalid documents;

Undisclosed litigation or regulatory action;

Incorrect shareholding, management or ownership details;

Adverse credit, criminal or compliance history not disclosed earlier; or

Contradictory information submitted to different authorities.

Any additional work required to correct, revise or explain such information may be charged separately.

Estabizz Fintech may suspend or terminate the assignment where continuing the engagement may create a legal, ethical, regulatory or reputational concern.

Government fees, filing fees, application fees, approval fees, stamp duty, statutory charges and portal charges are non-refundable once paid to or committed for the concerned authority.

Estabizz Fintech does not control the refund process of a government department, regulator or statutory authority.

Where an authority refunds any amount to Estabizz Fintech on behalf of the client, the amount shall be passed on after deducting applicable bank charges and unrecovered expenses.

Any penalty, late fee, revised government fee or additional statutory charge shall be payable by the client.

Certain assignments may require assistance from external professionals, including advocates, chartered accountants, company secretaries, auditors, valuers, engineers, technology specialists or international consultants.

The fees of such professionals shall become non-refundable once the external professional has:

Accepted the assignment;

Reserved professional time;

Commenced work;

Provided a consultation;

Prepared any document; or

Raised an invoice.

Estabizz Fintech shall not be required to refund any amount already paid or contractually payable to a third party.

Regulatory and government assignments may involve timelines beyond the control of Estabizz Fintech.

No refund shall be available merely because:

The authority takes longer than expected;

The government portal is unavailable;

The application remains under examination;

An inspection or personal hearing is delayed;

The authority seeks further information;

The file is transferred between departments;

The applicable law or procedure changes;

The designated officer is unavailable; or

The authority does not provide a fixed processing timeline.

Any timeline communicated by Estabizz Fintech shall be treated as an estimate unless expressly guaranteed in writing.

A regulatory query, objection, deficiency letter, show-cause notice, return of application or request for clarification shall not by itself entitle the client to a refund.

Similarly, no refund shall be available merely because an application is rejected, deferred, withdrawn or not approved.

Where the rejection or adverse decision results from an error attributable solely to Estabizz Fintech, the matter shall be reviewed under the provisions relating to inability to deliver the agreed service.

Where the client wishes to submit a fresh application, appeal, representation or revised response, the additional work may be subject to a separate professional fee.

Consultation fees are non-refundable once the consultation has been conducted.

The fee may also be treated as earned where the professional has reserved the scheduled time and the client fails to attend without reasonable prior notice.

A request for rescheduling may be considered where it is submitted before the scheduled appointment.

Research, eligibility assessment, business model review and regulatory strategy discussions shall be treated as professional services even where no application is subsequently filed.

Fees for drafting, reviewing or revising policies, agreements, reports, applications, business plans, declarations, replies or other documents are non-refundable once drafting has commenced.

Delivery shall be considered complete when the draft or final document is sent through email, WhatsApp, the client portal or the assigned service ticket.

A client's decision not to use, sign or submit the document shall not create a right to refund.

Revisions outside the agreed scope may be charged separately.

Refunds relating to recruitment assignments shall be governed primarily by the recruitment proposal or engagement letter. We never charge any advance in recruitment services.

Any refund or service credit shall be considered only in accordance with the written recruitment terms.

A duplicate payment or payment exceeding the invoice value shall be eligible for refund after verification.

The client must provide:

Invoice number;

Transaction reference;

Payment receipt;

Date and amount of payment; and

Bank account or payment source details.

The refund shall be processed only after the transaction has been successfully received and reconciled in the accounts of Estabizz Fintech.

Where Estabizz Fintech is unable to perform a material part of the agreed scope for reasons attributable solely to Estabizz Fintech, the matter shall be reviewed internally.

Estabizz Fintech may offer one or more of the following:

Assignment of another suitable professional;

Revised service delivery arrangements;

Completion of the remaining work without additional professional fee;

Service credit for another assignment; or

Proportionate refund of the unperformed portion.

The client shall provide Estabizz Fintech a reasonable opportunity to rectify the matter before requesting a refund.

Any refund shall be limited to the professional fee actually received for the portion that was not performed.

With the client's consent, an approved amount may be provided as a service credit instead of a cash refund.

The service credit may be adjusted against another service of Estabizz Fintech within the validity period communicated at the time of approval.

A service credit cannot be transferred to another person or entity without prior written approval.

Once accepted and utilised, a service credit cannot be converted into cash.

A refund request must be submitted in writing through the assigned service ticket or official email address of Estabizz Fintech.

The request must include:

Client name;

Company or entity name;

Ticket number;

Invoice number;

Service description;

Date and amount of payment;

Reason for cancellation or refund; and

Supporting documents, wherever applicable.

A request made only through a telephone call or verbal discussion shall not be treated as a formal refund request.

Estabizz Fintech may seek additional information before completing its review.

Every refund request shall be reviewed with reference to:

The proposal or engagement letter;

Scope of work;

Payment milestones;

Work completed;

Ticket history;

Documents and drafts delivered;

Professional resources assigned;

External costs incurred; and

Reasons for cancellation.

Submission of a refund request does not create an automatic right to refund.

A request may be approved, partially approved, rejected or converted into service credit.

The decision and calculation shall be communicated to the client through the registered email address or service ticket.

An approved refund shall ordinarily be initiated within 15 working days after:

Completion of the internal review;

Receipt of all required information;

Acceptance of the refund calculation; and

Completion of any necessary tax or accounting adjustment.

The actual credit may take additional time depending on the bank, payment gateway or financial institution.

Estabizz Fintech shall not be responsible for delays caused by banks, payment gateways or payment intermediaries.

Refunds shall ordinarily be made only to the original bank account, card, UPI ID or payment source from which the payment was received.

A refund shall not be transferred to an unrelated third party.

Estabizz Fintech may request a cancelled cheque, bank confirmation, payment receipt or other verification document before processing the refund.

Foreign exchange differences, correspondent bank charges and payment gateway deductions may be adjusted from the refund amount.

The client should first raise any payment concern through the assigned service ticket before initiating a chargeback or payment dispute.

Where a chargeback is initiated after services have commenced, Estabizz Fintech may submit the following records to the concerned bank or payment service provider:

Proposal or engagement letter;

Invoice and payment records;

Ticket history;

Communication records;

Documents delivered; and

Evidence of services performed.

An unjustified chargeback may result in suspension or termination of the assignment.

The client should first raise the concern with the assigned relationship manager or project professional.

Where the concern remains unresolved, it may be escalated through the official grievance email address mentioned on the Estabizz Fintech website.

The escalation should contain the ticket number, invoice number, earlier correspondence and the specific resolution requested.

Estabizz Fintech shall review the grievance fairly and communicate its response within a reasonable period.

Any approved refund shall be limited to the amount actually received by Estabizz Fintech for the concerned service.

Estabizz Fintech shall not be responsible for:

Loss of business opportunity;

Expected profit or revenue;

Financing or borrowing cost;

Loss arising from a commercial decision;

Reputational impact;

Penalty imposed by an authority due to the client's conduct; or

Any indirect, special or consequential loss.

Nothing in this Policy shall restrict any right or remedy that cannot lawfully be excluded under applicable law.

Estabizz Fintech may revise this Policy to reflect changes in its services, processes, commercial arrangements or applicable legal requirements.

The revised Policy shall become effective from the date of publication on the website.

The version applicable on the date of payment or engagement shall ordinarily govern the concerned assignment, unless otherwise required by law or agreed in writing.

This Policy shall be governed by the laws of India.

It shall be read together with the applicable proposal, engagement letter, invoice, terms and conditions and privacy policy of Estabizz Fintech.

Any contractual dispute shall be subject to the dispute resolution and jurisdiction provisions contained in the applicable engagement letter.

Where no separate provision exists, the courts having jurisdiction over the registered office of Estabizz Fintech shall have jurisdiction, without prejudice to any mandatory jurisdiction available under applicable law.

For cancellation, refund, payment adjustment or service credit requests, please contact:

Estabizz Fintech Private Limited

Email: info@estabizz.com

Grievance Email: info@estabizz.com

Website: www.estabizz.com

Contact Number: [+91-98256-22275]

Please mention the ticket number and invoice number in every refund-related communication.