RBI Internal Ombudsman Complaint Review Norms mark a decisive shift towards stronger customer protection and accountable grievance redressal. In a significant regulatory move, the Reserve Bank of India has tightened internal complaint review mechanisms across regulated financial entities. The revised framework ensures that no customer complaint is rejected or partially resolved without senior-level scrutiny, placing the internal ombudsman at the heart of oversight and accountability. The directions, which are effective immediately, reinforce the RBI’s long-standing […]
